OVERVIEW

Managing Anger & Aggressive Behavior Course is organized by Professional Development Resources (PDR), Inc.

Course Description:
Managing Anger & Aggressive Behavior is a 3-hour online continuing education (CE) course that provides strategies for dealing with anger and aggression in clinical practice.

Healthcare professionals in every specialty have had experiences with anger and aggression, sometimes finding themselves the target of their clients’ anger. We are human, and all of us are subject to the full range of human emotions, even as therapists within the context of professional encounters with our clients. While anger is perfectly normal and almost universally experienced and expressed by individuals, it can become highly problematic when it is excessive in frequency and duration and is disproportionate to the event or person who triggered it.

The intent of this course is to address four interrelated topics: (1) understanding anger, (2) managing one’s own anger, (3) managing aggressive behavior from others, and (4) teaching clients to manage problematic anger. We will explore the different ways in which people can express outrage, including the commonly encountered forms of aggression (passive aggression, covert aggression, overt aggression, and outright hostility), and provide strategies for dealing with aggressors. As a foundation, we will also discuss coping strategies for managing our own anger and frustration as we go about our daily lives.

Learning Objectives:
• Identify the fundamental differences between anger and aggression
• Describe how to recognize and respond to the five major types of aggressive
• Provide examples of verbal and non-verbal tactics that aggressive people commonly employ
• List strategies for dealing with anger, aggression, and passive aggression without being aggressive
• Name approaches for effectively dealing with covert and overt aggressors
• Explain techniques to help clients learn to restrain and manage their aggressive impulses