OVERVIEW

Telehealth Excellence: The Future of Work in Healthcare Course is organized by Osten Healthcare and will be held from Jun 27 - 28, 2022. This Course has been approved for a maximum of 8 Contact Hours.

Course Description:
Certainly, COVID -19 pandemic has forever altered healthcare the way we always knew it. The pandemic was a huge push factor for technology adoption in healthcare. Telehealth, by consequence, is becoming an integral part of the future of work in clinical settings. Providers will need to demonstrate specific competence in optimization, ensuring patient safety, and excellence in patient experience using telehealth. This course uses the latest standards and evidenced based recommendations on the topic [Four P's of Telehealth framework (planning, preparing, providing, and performance evaluation)] to build the healthcare care practitioners’ knowledge and know –how in implementing telehealth excellence in their practice setting.

Topics Covered:
This course is composed of two modules (4 hours each). It focuses on developing the knowledge and know-how of the participants in relation to the following areas: Overview of what telehealth is, examples of telehealth applications in clinical setting, telehealth workflow- care optimization design, Key considerations for safety and superior patient experience, practicing telepresence, and evaluating efficiency of telehealth program.

Course Learning Objectives:
• Develop participants’ knowledge in telehealth
• Develop participants’ know-how in competency elements needed for excellence in delivery of care via telehealth
• Explore essential behaviors for successfully practicing telepresence
• Explore ways for evaluating efficiency of telehealth programs
• Explore emerging risks/ ethical considerations related to care via Telehealth

Participants Evaluation:
The following methods will be used to deliver the course and engage participants in the leaning process:
• Powerpoint presentation
• Mental simulation by case study discussion
• Discussion forum
• Mental simulation by video vignette discussion
• Practice exercises
• Reflective practice exercises