Lyn Ketelsen MBA, RN

Lyn Ketelsen, RN, MBA, as the company’s first chief patient experience officer, In this role, Ketelsen will be responsible for leveraging best practices that have been developed at HCA’s 166 affiliated hospitals and other healthcare providers throughout the company to help ensure patients have the best experience possible. A registered nurse for more than 29 years, Ketelsen has worked in a variety of healthcare settings and has clinical experience in pediatrics as well as neonatal intensive care.

For the first 17 years of her career she worked with Genesis Health System holding a variety of positions from staff nurse to nurse manager. Ketelsen earned her master’s degree in business administration from the University of Iowa and her bachelor’s degree in business administration from St. Ambrose University in Davenport, Iowa. She received her associates degree in nursing from Black Hawk College in Moline, Ill.