The Crucial Soft Skill in Healthcare: Why Effective Communication Is Paramount to Patient Safety and High-Quality Care

The Crucial Soft Skill in Healthcare: Why Effective Communication Is Paramount to Patient Safety and High-Quality Care is organized by MedPro Group.

Release Date: December 1, 2019
Expiration Date: November 30, 2022

Accreditation:
MedPro Group designates this enduring activity for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

MedPro Group designates this continuing dental education activity as meeting the criteria for up to 1.0 hour of continuing education credits. Doctors should claim only those hours actually spent in the activity.

Course Description:
Thorough, precise, and efficient communication is an essential element of high-quality, patient-centered care. Yet, communication breakdowns and barriers continue to persist in various healthcare settings and situations. These mishaps can (a) interfere with efforts to engage patients and build meaningful relationships, (b) result in a range of suboptimal outcomes and consequences, and (c) contribute to liability exposure for providers and organizations.

Educational Objectives:
Upon completion of this activity, learners should be able to:
• Identify ways to make a positive impression during patient encounters
• Devise approaches for developing telephone and electronic communication policies
• Determine strategies for managing patient complaints
• Determine key steps in planning patient satisfaction surveys
• Identify their obligations related to providing patients with interpreters or auxiliary aids
• Discuss how to improve communication with patients who have language barriers

Additional details will be posted as soon as information is available.