Maximize Patient Satisfaction by Increasing Employee Engagement
WebcastFaculty
OVERVIEW
Maximize Patient Satisfaction by Increasing Employee Engagement is organized by MentorHealth and will be held on Oct 09, 2018. The target audience for this medical event is Practice Executives, HR Personnel, CEO, CFO, Managers, Supervisors, Clinical and Administrative Personnel.
Course Description:
In this webinar you will learn how to implement a process that will benefit both your patients and staff, Also you will learn Tips on how to improve employee retention in your organization, This webinar will take a look at the direct correlation between employee engagement and patient satisfaction, The first step in this process is understanding what is important to patients and your staff.
Overview:
Patient satisfaction is an important and commonly used factor for measuring the quality of health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality healthcare.
This webinar will take a look at the direct correlation between employee engagement and patient satisfaction. Offer suggestions on how your organization can strive to do both by bridging the gaps to increase patient satisfaction scores and employee retention.
The first step in this process is understanding what is important to patients and your staff. Learn how to implement a process that will benefit both your patients and staff, share these results with your team, train and monitor the new process for areas of success and areas for improvement until you reach the desired results for your organization.
Areas Covered in the Session:
• Why does patient satisfaction matter?
• What do patients want from their provider and staff?
• A deeper dive into the psychology of patient satisfaction
• What are the barriers to enhancing patient satisfaction?
• What do physicians think their patients want on their visit?
• How employee engagement affects patient satisfaction
• Statistical information on employee retention and concerns
• Tips on how to improve employee retention in your organization
• Effective communication tools that may help bridge the gap between patients and employees
Additional details will be posted as soon as they are available.
Course Description:
In this webinar you will learn how to implement a process that will benefit both your patients and staff, Also you will learn Tips on how to improve employee retention in your organization, This webinar will take a look at the direct correlation between employee engagement and patient satisfaction, The first step in this process is understanding what is important to patients and your staff.
Overview:
Patient satisfaction is an important and commonly used factor for measuring the quality of health care. Patient satisfaction affects clinical outcomes, patient retention, and medical malpractice claims. It affects the timely, efficient, and patient-centered delivery of quality healthcare.
This webinar will take a look at the direct correlation between employee engagement and patient satisfaction. Offer suggestions on how your organization can strive to do both by bridging the gaps to increase patient satisfaction scores and employee retention.
The first step in this process is understanding what is important to patients and your staff. Learn how to implement a process that will benefit both your patients and staff, share these results with your team, train and monitor the new process for areas of success and areas for improvement until you reach the desired results for your organization.
Areas Covered in the Session:
• Why does patient satisfaction matter?
• What do patients want from their provider and staff?
• A deeper dive into the psychology of patient satisfaction
• What are the barriers to enhancing patient satisfaction?
• What do physicians think their patients want on their visit?
• How employee engagement affects patient satisfaction
• Statistical information on employee retention and concerns
• Tips on how to improve employee retention in your organization
• Effective communication tools that may help bridge the gap between patients and employees
Additional details will be posted as soon as they are available.
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Healthcare TechnologyHealthcare ManagementMedical EducationRELATED ONLINE COURSES
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