Enhancing Communication and Rapport Through Patient-Centered Care

Enhancing Communication and Rapport Through Patient-Centered Care is organized by MedBridge Inc.

Course Description:
This course introduces students to patient-centered communication, knowledge, and applications related to enhancing rapport in pediatric PT and OT settings. The course covers the development of the cognitive, affective, and psychomotor aspects of patient-centered communication, and also addresses the importance of respecting and learning effective patient-centered communication as defined by the American Academy of Pediatrics. Having a knowledge of patient-centered care enables learners to understand and apply helpful interview strategies, active listening, and the “as if other” perspective, as well as problem identification, DESC/DISC statements, and conflict resolution in clinical interactions. The applicable audience is pediatric PT and OT clinicians working in hospitals, clinics, schools, or home-based settings with children and their families/caregivers. There is an educational gap regarding clinicians' understanding of how to apply patient-centered care communication strategies into their practice. This course will address this gap by teaching learners how to develop effective patient-centered communication skills when working with children and their families in pediatric PT and OT settings.

Learning Objectives:
Upon completion of this course, learners will be able to:
• Apply the three domains of learning involved in communicating effectively when interacting with children receiving PT and OT services and their families
• Explain patient-centered care and its four characteristics as described by the American Academy of Pediatrics
• Identify how to incorporate the three stages of the helpful interview
• Analyze who owns the problem in an emotionally charged patient and clinician interaction, and describe how to defuse it
• Apply assertive responses and DESC/DISC statements during challenging situations with patients and other caregivers

Video Runtime: 43 Minutes; Learning Assessment Time: 31 Minutes

Note:This course is approved Contact hours for some states and not approved for some states. 

Additional details will be posted as soon as information is available.