The approach when delivering difficult news to a patient or family is a challenging yet necessary skill for healthcare professionals in all specialties. This special situation requires a humanistic, professional and competent approach encompassing multiple tools as outlined in this program. Additional points of consideration include being aware of the consequences of poorly delivering difficult news, the importance of empathy and communication and finally being familiar with the current models available such as the SPIKES model when delivering difficult news.
After completing this activity, the participant should be better able to:
1. Discuss the value of becoming competent in delivering difficult news to patients and families.
2. Identify the consequences of delivering difficult news poorly.
3. Cite different models for delivering difficult news to patients and families.
4. Employ the SPIKES model into clinical practice.
Estimated time to complete this activity is 1 hour.
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