OVERVIEW

Emotional Intelligence Series: 4. Relationship Management - Teams is organized by Florida Medical Association (FMA).

Issue Date: September 1, 2021
Expiration Date: September 1, 2023
Duration: 1 hour 22 minutes

Description:
This course is the third in a series of four modules on Emotional Intelligence. Modules 2-4 each include a brief re-cap of the previous module so learners may choose to complete some or all of these modules based on their own personal and professional goals. The intent of this series is to provide physicians with a deeper level of understanding of emotional intelligence and how emotions can drive behavior and impact people both positively and negatively. Managing emotions (both your own and those around you) can be particularly important in many professional situations like giving and receiving feedback, meeting deadlines, dealing with challenging relationships (colleagues and patients), navigating organizational change, handling negotiations and disagreements, and working through setbacks and conflicts. This third module addresses social awareness and how it can impact a person's ability to lead or influence others.

Objectives:
As a result of participating in this activity, participants should be able to:
• Identify best practices for teams
• Understand how mutual goals, roles and an established process impact outcomes
• Recognize the impact of Emotional Intelligence on team performance, staff turnover, and occupational stressors