NHS Complaints Summit 2019

NHS Complaints Summit is organized by Healthcare (HC) - UK Conferences and will be held on Jan 14, 2019 at De Vere West One, London, England, United Kingdom.

This National Summit focuses on delivering a person-centred approach to complaints handling, investigation, resolution and learning. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints lead to change and improvements in patient care.

This conference will enable you to:
• Network with colleagues who are working to improve complaints handling
• Reflect on the perspective of a complainant who has been through the system to understand what person cen
 tred really means in practice
• Learn from outstanding practice in complaints management, investigation and learning
• Reflect on national developments and learning
• improve the way complaints and investigations involving serious incidents are handled
• Develop your skills in complex complaints handling and managing complaints across organizational boundaries
• Understand how you can improve frontline resolution of complaints in real time
• Develop your skills in de-escalation and conflict resolution
• Identify key strategies for ensuring change occurs as a result of complaints
• Understand what an excellent complaints response looks like
• Ensure you are up to date with the latest legal issues including ensuring adherence to the duty of candour
• Self assess, reflect and expand your skills in complaints handling
• 100% of delegates at our previous conference on this subject would recommend it to a colleagues.