NHS Complaints Summit 2018

National Health Service (NHS) Complaints Summit is organized by Healthcare (HC) - UK Conferences and will be held on Sep 24, 2018 at De Vere West One, London, England, United Kingdom. This CME Conference has been approved for a maximum of 5.00 AMA PRA Category 1 Credits.

This National Summit focuses on delivering a person-centered approach to complaints handling, investigation, resolution and learning. Through national updates, practical case studies and in-depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service and ensure that complaints lead to change and improvements in patient care.

Conference Objectives:
This conference will enable you to:
• Network with colleagues who are working to improve complaints handling
• Learn from outstanding practice in complaints management, investigation and learning
• Reflect on national developments and learning
• Improve the way complaints and investigations involving serious incidents are handled
• Develop your skills in complex complaints handling and managing complaints across organizational boundaries
• Deliver a person-centered approach to complaints learning from complaints handling in end of life care
• Understand how you can improve frontline resolution of complaints in real time
• Develop your skills in de-escalation and conflict resolution
• Identify key strategies for ensuring change occurs as a result of complaints
• Ensure you are up to date with the latest legal issues including ensuring adherence to the duty of candour
• Self-assess, reflect and expand your skills in complaints handling.