Complaints Handling, Investigating, Resolving and Learning for Clinicians and Managers in Health and Social Care 2017

Complaints Handling, Investigating, Resolving and Learning for Clinicians and Managers in Health and Social Care is organized by Healthcare Conferences UK and would be held on Apr 25, 2017 at De Vere Venues West One, London, England, United Kingdom.

The wide-ranging review of the quality of NHS investigations into complaints about avoidable harm or death by the Parliamentary and Health Service Ombudsman, found that inadequate hospital investigations are leaving distraught patients and families without answers and delaying much-needed service improvements hospitals are not investigating serious incidents properly because they often do not gather enough evidence, use inconsistent methods and do not look at the evidence closely enough to find out what went wrong and why 'Our review found that NHS investigations into complaints about avoidable death and harm are simply not good enough. They are not consistent, reliable or transparent, which means that too many people are being forced to bring their complaint to us to get it resolved”.