Improving the Patient Experience to Build Customer Loyalty

Dissect experiences from the patients' perspective in ways that elevate clinical excellence, patient satisfaction and business results

Learn best practices in customer/patient satisfaction from organizations within and outside of healthcare

Explore the new role of "chief experience officer" (CXO), and how this role can succeed in your organization

Understand the benefits for organizations that have "experience management" executives in the C suite and the global-to-local impact these executives have throughout their respective health systems

Understand how to leverage the “ownership” of the patient experience