Mervat Mansour

Mervat ia an Director of Quality and Patient Safety at Al Zahra Pvt. Hospital, Dubai, the United Arab Emirates. Ms. Mervat is well known in the field of healthcare quality as a leader and change catalyst. Ms. Mervat has been awarded the Distinguished Woman in Healthcare Award in the Annual Health Awards 2018 and was selected as one of the Best 100 Employees at SEHA in 2012. In 2017 she led her team to achieve the prestigious “Quality Team of the Year Award” from the Chartered Quality Institute, the United Kingdom.

Ms. Mervat is a Certified Professional in Healthcare Quality (CPHQ), Certified EFQM Assessor, Certified Innovation Assessor, Certified Lean and Six Sigma Green Belt Professional and a judge for Steve International Business Awards. She is also a TeamSTEPPS Master Trainer and Internal ISO Auditor. In her current role, Ms. Mervat is responsible for the implementation of organisation wide quality and risk management programs. With more than 20 years of experience in healthcare Ms. Mervat has extensive knowledge of quality improvement, organizational excellence, Joint Commission International accreditation, strategic planning, clinical care programs certification and risk management.