John Willis

John has worked in managed care for over 16 years and has spent the past 7 years with Cigna-HealthSpring in various roles. He has served as a clinical trainer, Director of Quality Improvement, Star Director-Central Region and currently serves as the Senior Director of Star Operations for all Cigna-HealthSpring markets. John has a bachelor's degree in Social Work and a master's in education with a focus on Community Development. Prior to coming to Cigna-HealthSpring he worked for Tricare, Alabama Psychiatric Services, and United Healthcare. John is very passionate about customer engagement, promoting quality outcomes for customers, and developing strategic and innovative programs to improve the Star Rating for Cigna-HealthSpring.