Speaker Profile
Jay  A. Kaplan

Jay A. Kaplan MD, FACEP

Emergency Medicine
New Orleans, Louisiana, United States of America

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Dr. Jay A. Kaplan, MD, FACEP serves as a Director of Service Excellence at CEP America LLC. Dr. Kaplan serves as Medical Director of The Studer Group, LLC and the Physician Advisor for Press Ganey Associates. Dr. Kaplan provided customer service and operational consultations to CEP America contracted emergency departments. He served as Director of Service and Operational Excellence at CEP America LLC. Dr. Kaplan served as a Regional Director of Sutter Region of CEP America (also known California Emergency Physicians Medical Group).

He is also staff physician in the Emergency Department at Marin General Hospital. Dr. Kaplan served as Chairman of the Department of Emergency Medicine from 1985 to 2001 and as a Medical Staff Officer including Chief of Staff from 1992 to 2001 at Saint Barnabas Medical Center in Livingston, NJ.

As Chairman of Emergency Services for his health system from 1998 to 2001, he led his system’s emergency departments to the 98th percentile in patient satisfaction and his own emergency department was in the > 90th percentile for 6 years in a row from 1996 to 2001. He also serves as a Director of Service Excellence at CEP’s 54 practice locations. He has been a Director of American College Of Emergency Physicians since October 2009.

Dr. Kaplan is a nationally recognized speaker and author and has received numerous awards for his role in the clinical areas of emergency medicine and service excellence, including the 2003 Outstanding Speaker of the Year Award from the American College of Emergency Physicians, of which he is a Fellow. He is Board Certified in Emergency Medicine and Family Medicine.

Dr. Kaplan has received numerous awards including Physician of the Year in 2001 by the New Jersey State Society of Physicians Assistants. He was also awarded the Grace Humanitarian Award by the Thomas Jefferson University Hospital Department of Emergency Medicine in January 2011. Dr. Kaplan completed his Residency and Fellowship at the University of California, Davis - Sacramento Medical Center. He also completed his Medical Degree at Harvard Medical School, graduating Alpha Omega Alpha Honorary Medical Society. Dr. Kaplan holds Bachelor of Arts cum Laude in Social Studies from Harvard University.
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