Donna Lazenby White CHBC

Donna’s experience ranges in healthcare from clinical to operational to financial, as well as leadership development for any industry. Her expertise, refined through more than two decades working in the healthcare field, includes HIPAA training, revenue cycle management, healthcare consulting, leadership development, billing and coding, compliance, data analytics, policy and procedure development, training, and management.

Donna’s passion is making office operations and companies more efficient, developing leaders within the organization, and overall improving the bottom line. She consults with Legacy Consulting clients to review and recommend changes for front and back-office processes as well as HIPAA compliance, financial analysis, due diligence for mergers and acquisitions, and business development strategies. Her vast experience includes staffing, all aspects of revenue cycle management, patient intake, insurance and charge entry as well as claim submission, cash posting, accounts receivable, billing integrity audits, contract renegotiations, practice management, and EHR system implementations, and more. She reviews and trains clients in billing, coding, and HIPAA compliance, making sure that record and verify systems are used to their full potential.

Donna brings years of experience as a former VP of Revenue Cycle Management for 650 physical therapy clinics. Her background includes the supervision of 8 regional CBOs and 450 employees. Among Donna’s top achievements are increased net revenue for organizations, decreased denial rates, reduced charge error rates, implementation of business office policies and procedures that decreased accounts receivable timeframes, contract renegotiations resulting in improved reimbursement, and much more.