Merchant Medicine, LLC

Over the past decade, we have seen the management of low-acuity care become a growing priority for both health systems and large medical groups. It is a large market that, if managed with a retail and hospitality mindset, can serve as a gateway to bring new patients into your system, increase or protect market share, boost overall patient satisfaction, and serve as a change agent for your entire organization.

Primary care as we know it has never seen more competitive pressure, with numerous disruptors challenging the traditional model: retail clinics are beginning to practice chronic disease management, urgent care clinics are starting to act as medical homes, employers are opening worksite clinics with full primary care and specialty care services, telemedicine is on the verge of unprecedented expansion, and network development partnerships abound. At the same time, consumerism in healthcare is on the rise, with patients demanding convenience, transparency and customer service. We call the convergence of all these factors ConvUrgentCare.