Race, Ethnicity, Sexual Orientation, Gender Identity, Income, and Language in Patient Registration

Race, Ethnicity, Sexual Orientation, Gender Identity, Income, and Language in Patient Registration is organized by National Committee for Quality Assurance (NCQA).

Expires: March 31, 2026

Description:
Educational training for front desk staff and registration to increase competence and confidence in discussing, reviewing, and completing patient demographic data at the time of patient updates and registration.  

During this session we will also cover related PCMH standards and guidelines, e.g., KM (Competency B: Patient Diversity), KM 09 (Core) A-E, and KM 10 (Core). 

What You Will Learn:

• Recognize race, ethnicity, sexual orientation, gender identity, income, and language as part of registration and patient interaction. 
• Increase competency in completion of race, ethnicity, language (REL), sexual orientation or gender identity (SOGI), and income at patient check-in. 
• Increase comfort and capacity for front desk interactions when asking REL, SOGI, and income questions.