Managing Patient Complaints (2nd Edition)

Managing Patient Complaints (2nd Edition) is organized by Texas Medical Liability Trust (TMLT).

Original Release Date: Feb 22, 2016
Review & Re-release Date: Feb 22, 2019
Expiration Date: Feb 22, 2022

Target Audience:
This one hour activity is intended for physicians of all specialties who are interested in practical ways to reduce the potential for malpractice liability.

Credit(s):
• 1 AMA PRA Category 1 Credit(s)™ (Internet Enduring)
• 1 Medical Ethics and/or Professional Responsibility

Description:
Patient complaints are inevitable. When a patient complaint is not effectively managed, unfavorable or harmful consequences can result--noncompliance, dissolving of the patient-physician relationship, litigation, or reduced compensation. Therefore, strong complaint management is a core component for success worth cultivating and honing.

Categories: 
Risk Management, CME, Communication, Medical Ethics, Patient-Physician Relations.

Course Objectives:
Upon completion of this course, the participant should be able to:
• recognize factors that contribute to patient satisfaction;
• identify the primary sources that drive patient complaints;
• describe strategies to resolve a patient complaint; and
• apply communication tips to reduce patient complaints.

Additional details will be posted as soon as information is available.