How to Handle Negative Feedback from a Patient

How to Handle Negative Feedback from a Patient is organized by Spear Education.

Release Date: 04/12/2019
Review Date: N/A
Expiration Date: 04/12/2022

Course Description:
Ward off negative online reviews by learning techniques on how to take a patient’s complaint and turn it into a learning opportunity. This team meeting emphasizes how a team should respond when a patient expresses a negative experience. Dr. Ricardo Mitrani provides valuable tips on how to counteract or mitigate a patient´s complaint, allowing the team member to transform a negative experience into a growth opportunity for the entire practice.

Learning objectives:
• Express the most common reasons of an unsatisfied patient.
• Discuss a patient’s negative experience with the team.
• Reflect on potential room for improvement at the practice.

Additional details will be posted as soon as they are available.