Explaining HPA Standards for Member Experience (ME)

Explaining HPA Standards for Member Experience (ME) is organized by National Committee for Quality Assurance (NCQA).

Course opens: 01/01/2021
Course expires: 12/31/2021

Target Audience:
This interactive course is geared towards individuals with one year of experience, or less; collecting, reporting, and acting upon credentialing data; or those who need a refresher, including:
• Administrators and Clinicians
• Consultants, Contractors, and Vendors
• Directors, Managers, Specialists, and Coordinators
• Professionals at Health Plans or Managed Care Organizations
• Professionals of Case Management
• Professionals of Compliance, Regulation, or Public Policy
• Professionals of Population or Public Health
• Professionals of Performance, Quality, or Risk Management
• Professionals of Quality Assurance or Improvement

Overview:
This OnDemand course provides a focused and thorough examination of the HPA Standards for Member Experience (ME). Faculty will equip participants with tips for interpreting the requirements, navigating the standards, and avoiding common misconceptions. Faculty will also facilitate short activities to simulate how to address requirements.

Learning Objectives:
• Explain the intent of each standard for Member Experience (ME).
• Describe relationships across the ME Elements.
• Identify common pitfalls and misperceptions regarding ME requirements.
• Apply knowledge of ME competencies through practical scenarios.