Telephone Triage: Best Practices and Systems for Telehealth Nursing

Telephone Triage: Best Practices and Systems for Telehealth Nursing is organized by Wild Iris Medical Education, Inc.

Expiration Date: 2029-09-03

Course Description:
5-contact-hour telephone triage nursing CEU course on the essential aspects of good communication, decision-making, and the use of tools, guidelines, and telephone triage protocols for nurses. Triage nurse education for telehealth assessments, applicable for RNs and nurse practitioners. Also covers the importance of documentation and addresses appropriate telephone nursing care and common risk management issues.

Course Learning Objectives:

• Define telephone triage and related terminology.
• Discuss the components of a high-quality telephone triage system.
• Summarize the essential aspects of effective communication required for telephone triage.
• Identify how telephone triage decision-making is influenced by rules of thumb, distractors, and cognitive biases.
• Describe mnemonic tools used in patient and symptom assessment.
• List the essentials of safe, effective, and appropriate documentation specific to telephone triage care.
• Discuss the use of telephone triage guidelines and patient disposition.
• Summarize common risk management issues in telephone triage practice.