OVERVIEW

Case Management: A Practical Guide for Education and Practice - Part 3 is organized by AAACEUs. This Course has been approved for a maximum of Credit Hours: 22.

Course Overview:
This is Case Management - A Practical Guide for Education and Practice, session three includes important information regarding quality management, legal considerations, and ethical principles used in the Case Management practice. Information regarding the case management standards and numerous professional organizations associated with case management are also included. Various methods for preparing for the case management role and strategies for success in case management practice are also discussed. Case studies and graphs enhance the understanding of the various subjects discussed.

Objectives:
Upon completion of session three the student will be able to:
• Explain the role of the case manager in quality and outcome management
• Define performance management, outcomes management, risk management, and core measures
• Describe the process of quality reviews
• Distinguish negligence from malpractice
• Recognize the importance of documentation in avoiding risk for litigation
• Describe the process for ethical decision making
• Differentiate between clinical, organizational, personal, and professional ethics
• Identify professional organizations or societies important to case management
• Describe case management standards of practice, guidelines, and protocols
• Define accreditation and certification
• Define competence and competencies
• List four approaches to preparing case managers for their role
• Recognize subtle approaches to effective time management
• Illustrate strategies for effective communication.

Outline:
• Quality Management and Outcomes Evaluation
• Legal Considerations in Case Management Practice
• Ethical Principles in Case Management
• Case Management Standards and Professional Organizations
• Preparation for the Case Manager Role
• Strategies for Success in Case Management Practice