OVERVIEW

Medical Front Desk Success is organized by Practice Management Institute (PMI) and will be held on Nov 12, 2026.

Description:
Does your front office staff go above and beyond to optimize the patient experience? A welcoming and attentive front office can turn a difficult time for your patients and their families into a caring, positive experience. Small changes in the way your staff connects with new, established, and prospective patients can have dramatic results.

This is a foundation course covering the complete scope of operations in the medical front office. The instructor will accentuate the quality of care on the front line as an important benchmark of the practice performance and success.

Participants will review difficult patient communication scenarios, address practice workflow challenges, gain skills to improve collection efforts, and more.

Highlights:

Enhancing the patient experience
Communicating information with tact and discretion
Protecting and securing PHI
Improving accuracy, organization, and productivity
Educating patients on practice policies
Gathering and documenting patient information
Scheduling appointments, preventing no-shows, cancellations, and reduce excessive wait times
Collecting copays and verifying insurance information

Clear video/audio, secure encrypted web access (no downloads), in-session chats/breakout rooms, live study and mentoring sessions, access to session recordings anywhere in US and 190 countries.