Elevating Civility and Communication in Health Care (CC-30) - (Aug 21 - 23, 2026)

Elevating Civility and Communication in Health Care (CC-30) is organized by Professional Boundaries Education (PBI) and will be held from Aug 21 - 23, 2026.

Description:
This process-driven, highly interactive, three-day course is designed to remediate clinicians who employ a broad range of unproductive or challenging communication behaviors, including anger and harassment. Our confidential and non-judgmental small-group seminar format creates a safe environment for honest disclosure and self-assessment. Participants’ insights drive the composition of their own stratified Personalized Protection Plan©, which they present at the conclusion of the course as their final oral examination to the faculty and class in a peer-review format.  

Learning Objectives:

• Explain how incivility and inappropriate communication can adversely impact clinical care
• Employ heightened self-awareness and empathy to improve their professional interactions
• Demonstrate that civility and professional communication practices are instrumental in attaining greater meaning in their work, reducing frustration, and counteracting feelings of burnout
• Formulate and implement a tiered Protection Plan to maintain civility and professional communication in the workplace and to include relapse prevention strategies
• Detect the early warning signs indicative of potential communication and professionalism breakdowns in themselves and others
• Create systems to support ongoing and widespread civility and professional communication practices in their workplace

Reasons for Referral:

• Difficulty in showing sensitivity or empathy
• Disruptive behavior (Example: belittling, bullying, or harassment, verbal outburst, physical aggression)
• Difficulty in conveying assertive behavior respectfully and appropriately (Overly aggressive or passive aggressive)
• Inappropriate humor
• Ineffective, unproductive, or uncollegial team or clinical communication
• Lack of awareness about how one comes across to others
• Poor conflict management (Failure to professionally manage challenging situations or individuals)