The Power of Patient Experience: Engaging Staff and Improving Emergency Department Care Course

The Power of Patient Experience: Engaging Staff and Improving Emergency Department Care Course is organized by International Emergency Department Leadership Institute (IEDLI) and will be held on Oct 18, 2026 at Radisson Blu Park Hotel, Athens, Attica, Greece.

Description:
This intensive one-day course is designed for international physician leaders seeking to transform the culture of emergency care through patient-centered leadership. With emergency departments under increasing strain, fostering a meaningful patient experience has never been more essential — not just for patient outcomes, but for staff well-being and provider engagement.

Combining expert-led lectures, real-world case studies, hands-on workshops, and immersive role-play, this course provides a practical framework for physician leaders to champion cultural change, strengthen inter-professional collaboration, and drive measurable improvements in patient satisfaction and outcomes. Particular emphasis is placed on the physician-nurse dyad model— a collaborative, aligned approach to team-based care that drives engagement and results.

Learning Objectives:

• Gain evidence-based strategies to enhance day-to-day leadership effectiveness
• Implement sustainable improvements that elevate both patient and provider experience
• Apply proven leadership techniques to motivate and engage staff
• Strengthen communication skills and respond effectively to feedback