Empathetic Communication and Relational Leadership

Empathetic Communication and Relational Leadership is organized by Oregon Health & Science University (OHSU) School of Dentistry and will be held on May 09, 2025 at OHSU Robertson Collaborative Life Sciences Building, Portland, Oregon, United States of America.

Course Description:
In this comprehensive course, participants will delve into the intricate dynamics of empathetic communication and relational leadership, essential components for fostering cohesive teams and preventing burnout. Through engaging discussions and practical exercises, learners will explore the fundamental principles of empathy and effective communication, gaining valuable insights into handling difficult situations with finesse and cultivating harmonious relationships within their units and beyond. This comprehensive course equips participants with the practical skills and theoretical knowledge necessary to excel in empathetic communication and relational leadership, empowering them to cultivate thriving teams and contribute positively to organizational success.

Learning Objectives:

• Understand empathy's significance, dispel common misconceptions, and articulate its importance in personal and professional contexts.
• Demonstrate proficiency in effective communication techniques, fostering understanding and collaboration among team members.
• Explain the steps to fostering collaboration and leveraging empathy to enhance leadership skills.
• Analyze the intersection of empathy, communication, and leadership, recognizing their synergistic effects on team dynamics and productivity.
• Recognize the importance of empathetic communication and relational leadership in promoting a positive work environment and preventing burnout.
• Develop listening skills as a foundational element of effective communication and demonstrate their application in real-world scenarios.
• Navigate conflict situations adeptly by applying empathetic communication strategies and conflict resolution techniques.
• Examine how understanding 'bad' behavior through an empathetic lens fosters empathy and promotes constructive dialogue within teams.
• Explore the concepts of power and leadership, and their implications for team dynamics and organizational culture.
• Describe how roles, urgency, team dynamics, and task requirements influence leadership approaches and decision-making processes.