The Exceptional Patient Experience by Prime Practice - Wellington

The Exceptional Patient Experience is organized by Prime Practice and will be held on Nov 26, 2019 at James Cook Hotel Grand Chancellor, Wellington, New Zealand. This Conference has been approved for a maximum of 07 CPD hours.

Target Audience:
Principal Dentist, Practice Manager

Description:
Driving the patient experience to continually higher levels requires a patient-centered culture and an engaged practice. Bring together your team to create a vision for what “exceptional” looks like and discover how your team can create a roadmap for collectively working together to deliver it. Empower and motivate your team and learn:

The fundamental shift between patient-centric vs practice centric:
How your Patient Experience (PX) can become your practice’s competitive advantage.
Identify any gaps in your patient experience and get tools and tips on how to plug these.
Align the team for success!

How to create systems to cater to different demographics:
Different groups have different needs. Learn how to identify the different needs of your patients and how to provide great service to each group.
This includes a close look at the aging population and how to ensure your team is providing appropriate care to this group at each touch point in the patient journey.
What are the key drivers of loyalty:

Keeping patients returning to your practice is becoming more critical in the competitive dental landscape. How do you create patients for life?

Additional details will be posted as soon as they are available.