Closing the gap: mediating conflict between patients, families and health professionals

Closing the gap: mediating conflict between patients, families and health professionals is organized by Evelina London Children's Hospital and will be held on Jun 04, 2018 at Guy's Campus - kings college of London, London, England, United Kingdom.

Description :
Conflict and communication breakdown between patients and health professionals can be upsetting, time-consuming and in some cases have a long-lasting impact. This course will equip you to recognize the warning signs of conflict and use mediation skills to manage difficult conversations with patients/families to prevent conflict from escalating.

The Medical Mediation Foundation is collaborating with Performing Medicine to deliver this training day to give participants the opportunity to observe a conflict as it unfolds, instruct the actors’ next steps and practice their own mediation skills with detailed feedback.

This course will teach you to:
• Understand what triggers conflict between patients and health professionals
• Use mediation skills to engage with patients and families
• Prepare for difficult conversations

Additional details will be posted as soon as they are available.