Emergency Department Directors Academy (EDDA) - Phase I (Feb, 2017)

Emergency Department Directors Academy (EDDA) - Phase I is organized by Emergency Department Directors Academy and would be held during Feb 6 - 10, 2017 at Omni Dallas Hotel at Park West, Dallas, Texas, United States Of America. This CME conference has been approved with a Maximum of 35 AMA PRA Category 1 Credits.

This phase is designed to lay the groundwork for your success throughout the Academy with a series of courses on topics you need to know as ED Director.

The topics covered during this conference are :
* Developing leadership and communication skills
* Dealing with difficult staffing issues
* Patient satisfaction
* Preventing errors and malpractice
* Productivity and compensation
* Hospital and physician contracts

Conference Objectives are :
* Determine specific emergency department patient expectations ; facility, environmental, staff performance, medical care, and patient flow.
* Identify key patient issues creating satisfaction and dissatisfaction.
* Examine strategies to meet, change, or exceed patient expectations.
* Describe development and implementation of a customer relations program.
* Evaluate key components of customer satisfaction surveys, telephone surveys, and patient focus groups.
* Determine whether to make or buy a survey tool.
* Determine strategies to analyze and interpret data from satisfaction surveys.
* Develop strategies to provide timely and pertinent feedback to key staff members.
* Utilize case studies, and describe methods to develop an action plan to improve patient satisfaction scores.