Defusing Disruptive Staff Behaviours 2017
In-Person Event
Nov 06 - 07, 2017
Surry hills, New South Wales, AUSpeakers
OVERVIEW
Defusing Disruptive Staff Behaviours is organized by Ausmed Education Pty Ltd and would be held during Nov 06 - 07, 2017 at Rydges Sydney Central, Surry hills, New South Wales, Australia. This CME Conference has been approved with a maximum of 11 CPD Hours.
Course Description:
Disruptive behaviours in the healthcare environment increase risk by interfering with the provision of safe patient care. This popular program explores this issue and teaches you strategies to deal with a range of disruptive and difficult behaviours. In what can often be a stressful and fast-paced environment, communication problems, anxiety and stress can manifest in difficult behaviours which, if not managed skilfully, can escalate to conflict and even aggression.
A positive approach to defusing difficult or disruptive behaviours is essential in healthcare settings, where individuals, including staff, patients and visitors, may be under extraordinary or extreme stress. While many courses focus primarily on aggression management, this seminar covers the early interventions that may defuse disruptive situations early and prevent escalation. You will also learn how to deal with conflict and aggression, and improve your communication skills in challenging situations.
Defusing Disruptive Behaviours is a two day seminar designed to enhance your skills in defusing difficult behaviours, managing conflict and preventing and dealing with aggression. Participants will learn about communication, human behaviour and behavioural influences. This seminar relates to managing the behaviour of co-workers, patients, visitors and anyone behaving in a disruptive or difficult manner.
Conference Objectives are :
• Examine your understanding of human behaviour to increase your insight into disruptive behaviours
• Determine the most significant behavioural influences that may lead to disruptive behaviours
• Evaluate and expand your skills in managing behavioural issues with staff, patients and visitors
• Develop solution-focused communication skills for defusing conflict, aggression and disruptive behaviours
Course Description:
Disruptive behaviours in the healthcare environment increase risk by interfering with the provision of safe patient care. This popular program explores this issue and teaches you strategies to deal with a range of disruptive and difficult behaviours. In what can often be a stressful and fast-paced environment, communication problems, anxiety and stress can manifest in difficult behaviours which, if not managed skilfully, can escalate to conflict and even aggression.
A positive approach to defusing difficult or disruptive behaviours is essential in healthcare settings, where individuals, including staff, patients and visitors, may be under extraordinary or extreme stress. While many courses focus primarily on aggression management, this seminar covers the early interventions that may defuse disruptive situations early and prevent escalation. You will also learn how to deal with conflict and aggression, and improve your communication skills in challenging situations.
Defusing Disruptive Behaviours is a two day seminar designed to enhance your skills in defusing difficult behaviours, managing conflict and preventing and dealing with aggression. Participants will learn about communication, human behaviour and behavioural influences. This seminar relates to managing the behaviour of co-workers, patients, visitors and anyone behaving in a disruptive or difficult manner.
Conference Objectives are :
• Examine your understanding of human behaviour to increase your insight into disruptive behaviours
• Determine the most significant behavioural influences that may lead to disruptive behaviours
• Evaluate and expand your skills in managing behavioural issues with staff, patients and visitors
• Develop solution-focused communication skills for defusing conflict, aggression and disruptive behaviours
KEY DATES
06 Nov, 2017
Event Start Date
07 Nov, 2017
Event End Date
SPECIALITIES
Healthcare ManagementBehavioral HealthSUGGESTED HOTELS
CONFERENCE VENUE
Rydges Sydney CentralRELATED CONFERENCES & LIVE WEBINARS
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