This conference focuses provides a practical guide to managing when a serious incident occurs. With in depth extended sessions on supporting patients and families, supporting staff, working with press and the media, working with police and managing the investigation the conference will provide a supportive case study based approach to ensuring that when an incident occurs in your service you are prepared. Serious clinical incidents can be devastating for all involved and therefore it is essential that responsibilities and actions for dealing with serious incidents are clear and you have the skills and tools available to manage when a serious clinical incident occurs.