Speaker Profile
Dorothy Goulart

Dorothy Goulart MS, RN

Healthcare Management
Boston, Massachusetts, United States of America

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Dorothy T. Goulart, RN, MS is the Director of Performance Improvement in the Center for Clinical Excellence at Brigham and Women’s Hospital (BWH). In this role she oversees facilitation of teams seeking improvements in operational efficiency, building toward a culture of service excellence and continuous improvement.

Goulart has a master’s degree in Nursing from Boston College and a bachelor’s degree in Nursing from the University of Rhode Island. She joined BWH in 1980 as a Cardiac Surgical Clinical Nurse Specialist. Her transition to process improvement work occurred in 1996 with the creation of a six-person “systems improvement” team. Since that time, she and her team have worked to build a toolkit for staff throughout the institution to apply innovation, rapid cycle testing, change leadership and Lean concepts and approaches.

During her tenure at Brigham and Women’s Hospital, she has presented clinical and performance improvement topics to local, national and international audiences.