Managing Conflict in a Nurse Leader Role is organized by Nursing CE Central.

Course Created on: July 02, 2021
Course Expires on: July 02, 2024

Target Audience:
• Registered Nurses (RN)
• Advanced Practice Registered Nurses (APRN)
• Licensed Practical Nurses (LPN/LVN)

Course Overview:
Every organization will experience some degree of conflict at one time or another; healthcare is no exception. Uniquely, conflict can create serious issues regarding care delivery, patient safety, and patient outcomes. Other end results include cost impacts related to staff turnover in an already understaffed industry, regulatory fines, and even law suits due to errors; more serious results include psychological impacts on staff members. Characteristics, leadership styles, and the ability to handle conflict are vital to those fulfilling a nurse leader role. This educational course will help you to identify conflict, the components of conflict, reasons for conflict in healthcare as well as management strategies. Conflict management is not just the responsibility of one in a nurse leader role, but that of all team members, especially the registered nurse. “Conflict management helps foster stronger relationships horizontally between employees and vertically between employees and management by increasing awareness and understanding of different points of view and educating staff about how to avoid conflict in the first place” (1). 

Course Outline:
• Introduction  
• Conflict 
• Leadership 
• Regulatory Issues and Conflict 
• Nurse Leader Role: Conflict Strategy 
• An Example of Failed Conflict Management from a Nurse Leader Role 
• Conclusion 
• References

Course Objectives:
After completing this course, the learner will be able to:
• Identify two reasons why learning about conflict management is important when fulfilling a nurse leader role.  
• Identify the five stages of conflict. 
• Identify two positive leadership styles. 
• Identify the generations in the workforce.  
• Identify two regulatory mandates.  


NursingAdvanced Practice Nurse


NursingLeadershipNurse Practitioners


Suppose you cancel the course booking within 14 calendar days of receiving your order confirmation and before the start of the course. In that case, you are entitled to a refund of the price paid after deducting the online transaction charges.

For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.

If you start to use our services during the cancellation period (i.e., if the course commences during the 14-day cancellation period) and/or if you access the course materials via our online course spaces (i.e., via our virtual learning environment), no refund will be payable.


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