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Home  >  Conferences  >  Medical Ethics and Critical Management Strategies to Improve Patient Care
CME : 14 | CE Credits : 14 | Contact Hours : 14

Medical Ethics and Critical Management Strategies to Improve Patient Care

May 18 09:45 PM - May 28 06:30 AM, 2020   |   Dublin, Leinster  Ireland
Organized by : Continuing Education, Inc.
Conference Brochure

This conference has been CANCELLED.

Medical Ethics and Critical Management Strategies to Improve Patient Care is organized by Continuing Education, Inc and will be held from May 18 - 28, 2020 at Celebrity Reflection, Dublin, Leinster, Ireland.


Target Audience:
Dentists, Dental Staff, Physicians, Physician Assistants, Nurses, Nurse Practitioners, Pharmacists, Psychologists ,Psychiatrists, American Psychological Association, Chiropractors, Dentists, Medical Management Team, Hospital Administrators, Nursing Home Administrators, Faculty & Students from Healthcare and Business Fields

Accreditation:
• 14 CE Credits
• 14 AMA PRA Category 1 Credits™
• 14 ACPE Credits
• 14.0 Contact Hours
• Also approved for Psychology and Dental CE Credits

Program Purpose:

"Applying Marketing Research Techniques to Improve Patient Care"

"Ethical Issues Pertaining to Patient Confidentiality & Consent; AND, Human Resources Management Issues that can Impact Patient Care"

1. The "Value of Marketing Research Techniques in Improving Patient Care" (5 hours )
• The basics of a patient satisfaction survey
• The 5W&H of understanding the patient and associated environmental issues
• The role of patient (and caregiver) satisfaction surveys
• Situations requiring quick survey research-valuing internal versus external surveyors
• Survey research design, organizing, overseeing, reporting, and understanding
• Types of data collection techniques
• Inclusion and exclusion criteria
• Writing good survey questions-a critical look at a variety of different questions
• Understanding the report and determining strategies for patient care improvement
• Ethical issues pertaining to patient/caregiver satisfaction surveys

2. Recap of the above topic and discussions with specific cases and examples (2 hours)

3. ETHICAL ISSUES - 1: Patient confidentiality and consent (2 hours)
• Potential compromising situations where patient confidentially can unintentionally be breached:
◘ In healthcare institutions/setting
◘ By health and non-health personnel
◘ In other social settings
• EXAMPLES and INTERACTIVE CASES
• Differentiation between types of consent AND assessing consent issues for and about different clients- minors, adults, and elderly
• CASE STUDIES and ROLE PLAYING exercise

4. ETHICAL ISSUES - 2: Gatekeepers for ethical integrity (1 hour)
• Conflict of interest
• Whistle-blower
• Impaired healthcare provider
• Discrimination
◘  Workplace
◘  Patient
• CASE STUDY and DISCUSSION

5. EMPLOYEE CONFLICT MANAGEMENT & ITS RELATIONSHIP WITH PATIENT CARE (1 hour)
• Impact of inter-personnel conflict on patient care
• Correlation between conflict situations and organizational complexity
• Factors that trigger conflict
• Conflict between different types of personnel:
◘ Physician-physician
◘ Physician-nurse
◘ Nurse-nurse
◘ Department-department
◘ Professional disparagement and its impact on patients and care delivery
◘ CASE STUDY, ROLE PLAYING exercise, and DISCUSSION

6. PROFESSIONAL/UNPROFESSIONAL BEHAVIOR - Expectation of Professionalism from (1 hour)
• Healthcare personnel perspective
• Patient Perspective
• Family/Guardian/Caregiver Perspective
• CASE STUDY and DISCUSSION

7. MANAGING COMMUNICATION (1 hour)
• Ethical dimensions of appropriate communication by medical office staff
• Value, Issues, and Challenges
• Types of communication
• Non-verbal communication
• Impact on patient/caregiver and their subsequent relationships with health professions
• Cautions & Precautions
• CASE STUDY, Role playing excursion, and DISCUSSION

8. ETHICAL ISSUES - 3: MANAGING TECHNOLOGICAL IMPACT ON PATIENT CARE (1 hour)
• Ethical Challenges due to Increasing interference of technology in patient care and patient data maintenance
• Cell phones - unauthorized photography and texting
• Personal computers/tablet PCs - researching and postings
• CASE STUDY and DISCUSSION related to unethical behaviors pertaining to utilizing cell phones and computers by health professionals
• The 5-W&H of patient data access
• Situations of unauthorized patient data access
• CASE STUDY and DISCUSSION

Speaking

Ashish  Chandra
Ashish Chandra

Healthcare Management

William(Bill) B. Stroube
William(Bill) B. Stroube

Biochemistry and Molecular Genetics

Registration Desk

1(800) 828-2059

support@emedevents.com

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  • Drive Walk Transit Bicycle

Venue Address

Celebrity Reflection
10-Night Ireland & Iceland Cruise
Dublin, Leinster, Ireland

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